Terms of Use
Crocs.com Terms of Use
Our Terms of Use have recently changed.
Effective Date of this version: January 29, 2026.
Thank you for visiting crocs.com. This Website is owned and operated by Crocs, Inc. (“Crocs,” “we,” or “us”), located at 500 Eldorado Blvd, Building 5, Broomfield, CO 80021. YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE AND ALL APPLICABLE LAWS.
Please review these Terms of Use carefully as they affect your legal rights.
IMPORTANT: THESE TERMS OF USE AFFECT YOUR RIGHTS. THEY CONTAIN A CLASS ACTION WAIVER PROVISION THAT, AS FURTHER SET FORTH BELOW, REQUIRES RESOLUTION OF ALL DISPUTES ON AN INDIVIDUAL BASIS. THIS MEANS THAT YOU AND CROCS ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN CLASS ACTIONS OF ANY KIND.
THESE TERMS OF USE ALSO CONTAIN AN ARBITRATION PROVISION THAT REQUIRES YOU TO ARBITRATE SOME DISPUTES YOU MAY HAVE WITH US ON AN INDIVIDUAL, NON-CLASS BASIS INSTEAD OF BRINGING THEM IN COURT.
Agreement
Access to and use of this Website and its Content are subject to all applicable laws and regulations and to these Terms of Use. By accessing, browsing, and shopping at this Website, you accept, without limitation or qualification, these Terms of Use, which form a legally binding agreement. If you do not agree, please exit this Website.
These Terms of Use may be changed by us from time to time without specific notice to you. The latest Terms of Use will be posted on the Website, and you should always review these Terms of Use prior to using the Website to ensure that you have a current understanding of the Terms of Use under which you are permitted to access this Website.
If you cannot access the Terms of Use via the Internet, we can provide a copy of the most recent Terms of Use by email upon request. Please email us at the email address listed at the end of these Terms of Use.
ACCESS TO THIS WEBSITE (OR PORTIONS THEREOF) AND THE USE OF INFORMATION, MATERIALS, PRODUCTS, OR SERVICES PROVIDED THROUGH THIS WEBSITE (OR PORTIONS THEREOF), IS NOT INTENDED, AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES APPLICABLE LAWS OR REGULATIONS.
Resale Prohibition: By placing an order through this Website, you represent and warrant that the products you purchase are for personal use only and not for resale. Crocs reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. No tax exemption will be granted for products purchased on this Website.
Order Acceptance: All orders placed through this Website are subject to acceptance by Crocs. We reserve the right, in our sole discretion, to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity. We may request additional information or verification before accepting or shipping any order.
Quantity Limit: Crocs reserves the right to limit the quantity of items purchased per person, per household, or per order. These restrictions may be applied at our discretion and without prior notice, including after an order has been submitted.
Account Termination: We reserve the right to suspend or terminate your account and access to this Website at any time, for any reason, including but not limited to violation of these Terms of Use, fraudulent activity, abuse, or misrepresentation by you or anyone using your account.
No Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEBSITE OR ITS CONTENT, WHICH ARE PROVIDED FOR USE “AS IS” AND ON AN “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS WEBSITE AND ANY WEBSITE WITH WHICH IT IS LINKED. WE DO NOT WARRANT THAT THIS WEBSITE, ITS SERVERS OR EMAIL SENT FROM US WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES). WE ALSO MAKE NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE VIA THIS WEBSITE, OR ANY WEBSITE WITH WHICH IT IS LINKED, IS ACCURATE, COMPLETE, OR CURRENT. WE DO NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT AND AGREE THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE.
The information and all other materials on this Website are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this Website or any website with which it is linked.
Your statutory rights as a consumer, if any, under federal and state law, including the State of New Jersey, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.
Exclusion of Liability
To the fullest extent permitted by applicable laws we, on behalf of our officers, directors, employees, agents, suppliers, and contractors, exclude AND DISCLAIM liability for any losses and expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this website or any website with which it is linked. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER BASIS.
These Terms of Use give you specific legal rights and you may also have other rights which vary from country to country, and jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties, or certain kinds of limitations or exclusions of liability, so the limitations and exclusions set out in these Terms of Use may not apply to you. Other jurisdictions allow limitations and exclusions subject to certain conditions. In such a case, the limitations and exclusions set out in these Terms of Use shall apply to the fullest extent permitted by the laws of such applicable jurisdictions. The limitations and exclusions set out in these Terms of Use are inapplicable within the State of New Jersey to the extent they disclaim liability for Crocs’ own negligent, willful, or intentional conduct, or violation of any clearly established duty owed by Crocs to exercise reasonable care in preventing the unlawful acts of others.
Your Obligations
You are responsible for providing and maintaining all personal computer and communications equipment and Internet access accounts necessary to gain access to this Website.
In consideration of your use of the Website, you agree to provide true, accurate, current and complete information about yourself.
Your account, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your password and username and are fully responsible for all activities that occur under your password or username by you or by anyone else using your username and password, whether or not authorized by you. You agree to immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password (contact Crocs at [email protected]) and until we are so notified you will remain liable for any unauthorized use of your account.
We may use personal information provided to us to detect and prevent payment abuse in order to protect the security of our customers. While our Customer Service team may, at times, make outbound calls to you for the purpose of verifying order information and relaying important information pertaining to your order, our questions will be limited to confirming information you provided in connection with your order. Full payment card information will never be requested and should not be disclosed. If you have any questions pertaining to an outbound call you received from us, please visit our customer service homepage.
You agree that we may invoice you and/or bill your credit card when we make the goods you purchased available for shipment at our distribution center and you agree to pay for such goods unless you return them pursuant to our Return Policy. For more information regarding your order, please visit our customer service homepage.
You agree to use the Website in a manner consistent with any and all applicable rules and regulations. You agree not to use any data mining, robots, or similar data gathering and extraction methods to obtain data from the Website. You also agree not to use bots or other automated methods to place orders through the Website. Crocs, may suspend you or terminate your account for exceeding rates, determined at Crocs’ sole discretion, of gathering information from or placing orders through the Website. You agree not to upload or transmit through the Website any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Website is strictly prohibited. Crocs reserves all rights and remedies available to it.
Your Indemnification Obligations
You agree to indemnify, release and hold us harmless as well as our officers, directors, agents, representatives and employees from any claim, liability, loss, expense or demand, including legal fees, related to your violation of these Terms of Use or your access or use of this Website (including any information, materials, products or services available through this Website), or related to any User-Generated Content you post on this Website.
Your indemnification obligation does not apply in the State of New Jersey for any claim, liability, loss, expense or demand, including legal fees, arising out of Crocs’ own negligence.
Modification and Discontinuation
We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website (or any portion thereof) and/or the information, materials, products and/or services available through this Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website. Crocs reserves the right to update or modify these Terms of Use at any time, without prior notice. By using the Website following any such change, you agree to follow and be bound by the Terms of Use as modified.
Entire Understanding
These Terms of Use (together with our Privacy Policy, which is expressly incorporated herein) contain the entire understanding between you and us with respect to use of this Website and no representation, statement, inducement, oral or written, not contained herein shall bind any party to this agreement.
Severability and Non-Waiver
Our failure to enforce any provision of these Terms of Use shall not be deemed a waiver of such provision nor of the right to enforce such provision, and a waiver by us of any right under these Terms of Use on any occasion will not in any way constitute a waiver of such right under these Terms of Use or any other right on any other occasion. In the event any provision of these Terms of Use is determined to be invalid, such invalidity will not affect the validity of the remaining portions of these Terms of Use, and the parties will substitute for the invalid provision a provision which most closely approximates the intent and economic effect of the invalid provision. These Terms of Use will apply in lieu of and notwithstanding any specific legend or statement associated with any particular document or information exchanged.
Law & Jurisdiction
These Terms of Use shall be subject to, governed by and construed under the laws of the State of Colorado in the United States of America, without regard to conflict of law principles. This Website is operated from the State of Colorado and is intended to be accessed only by persons in the United States and Canada. Access to, or use of, this Website or information, materials, products and/or services on this Website may be prohibited by law in certain countries or jurisdictions. You are responsible for compliance with any applicable laws of the country from which you are accessing this Website.
You hereby consent and waive all objections to the exclusive jurisdiction of the federal and state courts in the State of Colorado and venue therein to resolve any controversy or claim of whatever nature arising out of or relating to use of this Website. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of this agreement is taking place or originating.
Crocs SMS Terms and Conditions
IMPORTANT: The “Dispute Resolution and Arbitration” section below requires you to arbitrate claims you may have against Crocs, meaning you cannot bring claims against Crocs in court, and confirms your agreement to a class action waiver in arbitration. It affects your legal rights. Please read it carefully.
What are Crocs SMS Alerts?
Crocs SMS Alerts are recurring SMS text messages that contain promotional or informational content. A promotional alert is a message that contains marketing information, such as a coupon or a notice that a product has become available. An informational alert is a message that contains transactional information, such as information about your recent Crocs order. You will only receive promotional alerts if you have opted in to receive them. You may receive informational alerts, such as order updates, if you provide us with your mobile number when you, for example, place an order.
How do I sign up for Crocs SMS Alerts?
You can sign up for promotional Crocs SMS Alerts by texting CROCS to 61088. You can also sign up for promotional Crocs SMS Alerts by visiting https://www.crocs.com and opting in. You can still receive Crocs goods and services even if you do not agree to receive, or opt out of receiving, Crocs SMS Alerts.
Is it free?
Although all Crocs SMS Alerts are complimentary, message and data rates may apply. Depending on your SMS message plan, your carrier may charge you for each message you send and receive.
What if I don’t want to receive any more messages?
To stop receiving all Crocs SMS Alerts, simply text STOP in reply to a text message or to the short code 61088. You may receive one final message confirming your opt-out. You can always opt back in. Additionally, please let us know if you change or deactivate your mobile number.
What if I want more info?
To request more info, simply text HELP to the short code 61088, email [email protected], or call us at 1-866-306-3179.
What are the participating carriers?
Most wireless carriers support Crocs SMS Alerts, although various factors, including your equipment and weather, affect your ability to send a receive SMS messages. Mobile carriers are not liable for delayed or undelivered messages. Check with your wireless carrier if you have questions.
How are the messages sent?
We may use autodialer or non-autodialer technology to send Crocs SMS Alerts.
Privacy Notice and Additional Terms
The Crocs Privacy Policy, available here, and Crocs.com Terms of Use, available here, apply to your participation in an SMS Alerts program.
Dispute Resolution and Arbitration
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
Mandatory, Bilateral Arbitration. BY OPTING INTO AN SMS ALERTS PROGRAM, YOU AND CROCS AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF, OR RELATING TO, CROCS SMS ALERTS, EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, BY FINAL AND BINDING, BILATERAL ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY. YOU ALSO AGREE THAT CROCS AND YOU ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY JURY. YOU AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227, or any other statute, regulation, or legal or equitable theory.
- Arbitration Rules
Notwithstanding your and Crocs’ agreement that Colorado law governs interpretation and application of these terms generally, you further hereby agree that the Federal Arbitration Act, 9 U.S.C. § 1, et seq., applies to this agreement to arbitrate, and governs all questions of whether a dispute is subject to arbitration.
Unless you and Crocs agree otherwise in writing, the arbitration shall be administered by Judicial Arbitration and Mediation Services, Inc. (“JAMS”), pursuant to JAMS Streamlined Arbitration Rules and Procedures
- The Arbitrator’s Decision
The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by JAMS or by the arbitrator.
The arbitrator’s decision will follow the terms of these Terms and Conditions, will consist of a written statement stating the disposition of each claim, will be final and binding, and will include the essential findings and conclusions upon which the arbitrator based the award. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of these Terms and Conditions, but only to the extent necessary to provide relief warranted by the claimant’s individual claim. Judgment on the arbitration award may be entered in any court with jurisdiction. If you prevail in arbitration, you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Notwithstanding any of the foregoing, nothing in these Terms and Conditions will preclude you from bringing issues to the attention of federal, state, or local agencies, and, if the law allows, they can seek relief against us for you.
Contacting Us
If you have any questions regarding these Terms of Use or any other matter, you may refer to our Customer Service page or email one of our friendly Customer Service Specialists at [email protected].
You may also contact us at:
Crocs Retail, LLC 13601 Via Varra Broomfield, CO 80020 (303) 848-7000