Order Information and Tracking
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Where is my order?
Choose from two ways to easily track your Crocs.com order.
Option 1: Log in to track your order
1. Visit Crocs.com and select ”Sign In” from the top navigation bar of the homepage. Sign In.
2. Enter your registered email address and password and click Sign In.
3. Under Order History, select your order number.
4. In the Order Details page, find the Track Shipment section and click the tracking number.
5. Your tracking information will display with the estimated delivery date and package travel history.
Option 2: Track with order number and name
1. Click the Order Status link in the footer section of the home page. Order Status.
2. Enter your order number and your email address. (Be sure to capitalize the CUS at the end of the number. For example: 00123456CUS.) Click Go.
3. In the Order Details page, find the Track Shipment section and click the tracking number.
4. Your tracking information will display with the estimated delivery date and package travel history.
Need help?
Contact Customer Service at 1-866-306-3179
Can I change or cancel my order?
Returns & Exchanges
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RETURN POLICY
This policy has recently changed.
Effective Date of this version: August 19, 2025.
Unworn and unwashed items may be returned within 30 days of purchase date. Customers will be issued a refund for the cost of the merchandise and sales tax associated with the transaction to the original form of payment. Shipping charges paid on the original order will not be refunded on returns made in store or online.
– For online returns we provide a printable pre-paid return shipping label for free and easy returns through UPS, however shipping charges paid on the original order will not be refunded (i.e. expedited shipping cost or ground shipping charges when free shipping threshold was not met).
– Items marked “Final Sale” are not eligible for return or exchange and are not subject to price adjustment.
– Products created for collaborations or special events cannot be returned online or in-store unless covered by our warranty policy.
– Returns can be made in store for a refund to the original form of payment or online at Crocs.com. Store returns can only be processed for amounts up to $250.
– We reserve the right to refuse returns, replacement shipments, refunds, and exchanges to prevent fraud, suspected fraud, or abuse.
Our returns take up to 10-14 business days to process after we receive the item(s). Please note that it may take additional time for the refunded amount to post your account depending on your bank or financial institution.
If there is a quality issue with your item, please refer to our warranty policy.
Crocs reserves the right to change this Return Policy at any time.
Shipping Damage
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 30 days of arrival.
EXCHANGE POLICY
How do I return or exchange an order I purchased online?
Shipping Information
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What if my item has shipping damage?
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 30 days of arrival.
How do i locate my package?
Can I exchange a gift?
How do I report Counterfeit or Fake Products?
Unsubscribe from Email Newsletter and Mobile Text Notifications
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How do I unsubscribe?
To unsubscribe from Mobile text notifications:
1. Find the text thread from Crocs on your phone
2. Type in “STOP” and send the text to the thread
3. You will then receive a text confirmation that you are unsubscribed from messaging.
To unsubscribe from the email newsletter:
1. Scroll to the bottom of the most recent Crocs Newsletter
2. Click on “Unsubscribe”
3. You will then be redirected to a page confirming that you have been unsubscribed from the newsletter.
Contacting Customer Service
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How do I contact customer service?
Our Customer Service team is happy to assist with questions you have about Crocs and our products. You can reach us in three convenient ways:
1. Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 1-866-306-3179.
2. Chat live for fast assistance. Connect with a Customer Service member via live chat during regular business hours.
a. From the bottom navigation bar, select
b. Enter your name, email address, question and order number (if available) and click Chat Now.
Crocs Coupon Information and Promotion Codes
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How do I use a coupon?
Crocs coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the “Promo or Coupon Code” field on the left side of the cart, under the list of shoes being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.
Looking for a coupon code? See our latest offers.
We are not able to apply coupons once orders are placed. We do want you to enjoy your discount at Crocs.com and hope that you’ll hold on to the coupon code for a future order. If your coupon code is valid for a short time, you can watch for new promotions and discounts by signing up for our newsletter.
Coupon codes issued by Crocs.com or Crocs online customer service are for use ONLY on Crocs.com and cannot be used in Crocs owned stores or on any other Crocs owned website.
** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a details link next to it that will list any applicable exclusions for your convenience. **
Usually, if a coupon code isn’t working, it’s been entered incorrectly or has expired. Please check your coupon code for the following:
1. Coupon codes are often case sensitive, so be sure you’re entering it in the proper case. Also, double-check to ensure you’re typing the numbers and letters in the correct order.
2. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.
3. Your coupon code may have expired. If the coupon code has expired, you’ll receive an “Expired Promo Code” error message under the coupon and promo code box.
4. Some coupon codes are valid only on specific styles and will not work with non-qualifying styles. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.
Payment Options
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What payment options can I use?
We currently accept the following payment methods:
– Visa
– MasterCard
– American Express
– Discover
– JCB
– Crocs Gift Cards
– Afterpay
– PayPal
– ApplePay
– Cash App Pay
At this time we do not accept any other forms of payment.
Afterpay
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What is Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Installments by Afterpay?
How do I use Afterpay to check out in stores?
Where can I use Installments by Afterpay?
Can I use Installments by Afterpay if I’m an international customer?
How does the payment schedule work?
Where can I find common questions about payment?
When will my items be delivered if I use Installments by Afterpay?
Is there a limit to how much I can spend on a single transaction?
What products are not eligible for purchase using Installments by Afterpay?
How do I return or exchange an item purchased using Installments by Afterpay?
Where can I find out more about Afterpay?
Shipping Methods, Rates & Delivery Estimates
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Economy
– $8.99 flat rate or FREE on orders over $40+ (not including taxes and after discounts).
– Free shipping is valid on all orders with a pre-tax subtotal of $40+ or more; other discounts applied to your order could change your subtotal. Exclusions apply
– Orders ship within 2-4 days of order date.
– Please note that the delivery time frame may vary depending on your location/state. Delivery details for your specific order and location will be provided at checkout.
– Delivery times to AK, HI, PO Boxes, PR, VI by holiday may take longer and are not guaranteed to arrive by 12/25.
–
Standard Ground
Express 2-Day
Express Next Day
Packaging
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What type of packaging do you use?
One of the biggest ways we reduce the environmental impact of our packaging is to limit using shoe boxes where possible. Our global polybag has an 85% lower carbon footprint than a shoe box*. Even better, it’s made from 100% recycled material**. Because Crocs are durable and often lightweight, they don’t require the same level of protection other shoes might. This is why most of our products are sold without a shoe box.
*This comparative metric was made against a shoebox containing 85% recycled cardboard, 15% market mix cardboard, and weighing 180 grams and calculated using the Higg Materials Sustainability Index (Higg MSI at Worldly) V3.7 developed by the Sustainable Apparel Coalition, a cradle-to-gate material assessment tool that calculates environmental impacts of materials. The calculation was completed in 2024 by Crocs, Inc. and is not verified by a third-party.
** Our LDPE product polybags are made from 100% post-industrial recycled content.
EQL
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What is EQL?
A Hype Commerce platform used to manage the launches of high heat products. EQL prevents sites from crashing, slows down scammers and delivers a launch that is Run Fair.
What does Run Fair mean?
What are the steps required to enter a draw on EQL
Am I charged for entering a draw?
Am I charged for winning a draw?
How do I know if I’ve won?
Why do you need my credit card details when I enter?
Does submitting an entry via an EQL form guarantee me the win?
If I submit my entry and change my mind later, is there a chance to withdraw?
If I win the draw, can I change my mind and withdraw?
Do You purchase the product directly from Crocs?
Can I enter a draw for the same product multiple times?
Didn’t find what you were looking for?
Crocs size chart
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How do I find my size?
Size charts can be found in the link under the size selections on each product page or on our size chart page below:
Size chart Page
Caring for Your Crocs
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How to Clean Your Crocs
Cleaning your Crocs is easy and only takes a few items to get them looking and feeling new again.
How to Store Your Crocs™ Shoes
When you are not wearing your Crocs™ shoes, do not leave them in extreme heat or hot cars. Exposure to extreme heat can cause the shoes to shrink or warp.
CROSLITE™ MATERIAL
CANVAS STYLES
WEDGES AND HEELS
VEGAN SUEDE STYLES
WOOL OR FLEECE
AIR DRY
Product Warranty
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Limited Warranty
The terms of this warranty have recently changed.
Effective Date of this version: August 4, 2025.
Crocs, Inc. (“Crocs”) warrants all of its Crocs™ products (the “Products”), purchased by consumers either directly from Crocs or from Crocs’ authorized resellers (including authorized retail and Internet-based sellers) in the United States, to be free from manufacturing defects for 90 days from the date of purchase or date of delivery (if later than the date of purchase). Because Crocs cannot control the quality of Products sold by unauthorized sellers, this warranty does not extend to Products supplied/sold by unauthorized sellers, whether Internet-based or otherwise, unless otherwise prohibited by law. This warranty does not apply to any damage or defect in the Products arising from any of the following: normal usage, fair wear and tear, abuse, misuse, or alteration or repair carried out without our approval.
Under no circumstances shall Crocs be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, in which case the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
If your Product develops a defect while under warranty, you should contact Crocs as indicated below. Crocs may require you to return your defective Product to the below address, accompanied by receipt or proof of purchase, at your expense. Crocs will replace a defective Product that is covered by this warranty or will refund the purchase price of the Product in the event Crocs is unable to provide a replacement. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Crocs, Inc.
ATTN: Customer Service
Building 5
500 Eldorado Blvd.
Broomfield, CO 80021
USA
Phone: 1-866-306-3179
Web: https://www.crocs.com/customer-service/contact-us.html
Recycling Crocs Shoes
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How do I recycle my old Crocs?
Crocs, Inc. and Soles4Souls have partnered to provide the opportunity to recycle your lightly worn Crocs shoes, so that they can be used in a “second life.”
Once Soles4Souls receives your shoes, they will clean them and donate them to people who need shoes in impoverished nations around the world.
Crocs molded clogs
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What are Crocs molded clogs made of?
Crocs shoes made entirely of Croslite™ material do not contain latex. Crocs shoes that are not made entirely of Croslite™ material may contain other products within legal limits. See individual product pages for details.
Are Crocs products vegan?
Yes, in 2021 Crocs became a 100% vegan brand, eliminating all animal derived materials from our products.
Slip Resistance
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Are Crocs Slip Resistance?
Certain Crocs™ shoes offer CrocsLock™ tread, which provides slip-resistance that meets or exceeds industry standards. Please note that while they are slip-resistant, they are not completely slip-proof. Please use general caution, as you would in any other shoe.
Replacement Parts
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We do not currently replace rivets, or liners. If you believe there is a quality issue with your item, we will make it right. Items may be returned for an exchange or refund within 90 days with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair.
Replacement straps can be found here.